The Customer Journey and Cross-Channel Marketing

What makes cross-channel marketing effective? The method’s main purpose is to interact with consumers where they are and drive them back to the vendor. With so many platforms to choose from, some consumers may see a message on only one. This makes coverage across multiple platforms essential. Expansion like this works by spreading the message to as many future or current customers as possible. When done well, it can create a uniform, positive experience across several media platforms, in turn raising awareness and bolstering reputation.

This infographic was created by Cordial, a customer engagement tool provider.

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